RETURNS AND REFUNDS

Our policy on returns, refunds and cancelations does not affect your statutory legal rights

 

FOR UNWANTED ITEMS

1. Please immediately contact us via email at cs@justforyoushop.com upon receipt of order.

2. Ensure the items are returned within 14 days once we authorise and instruct the return.

3. If we do not receive the items within 14 days we will close the query and conclude that the order is satisfactory and no further actions is required.

4. Ensure these are unused and in original sale condition you received.

5. Please note you are responsible for postage cost.

6. Once we receive the item and check that it matches the batch code and is in the same condition it was dispatched, we will process the refund for the cost of the goods only.

7. Refund will be processed immediately, however allow 3-5 business days to clear with your bank

ITEMS MUST BE RETURNED IN THE CONDITION YOU RECEIVE THEM, WHICH INCLUDES KEEPING ANY HYGIENE SEALS IN PLACE. YOU WILL LOSE YOUR RIGHT TO RETURN AN ITEM IF YOU UNSEAL A PRODUCT THAT NEEDS TO BE SEALED FOR HEALTH OR HYGIENE REASONS.

THE CONSUMER CONTRACTS (IMNFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS GIVE US THE RIGHT TO REDUCE THE AMOUNT OF REFUND THAT YOU RECEIVE, IN THE EVENT THAT NON FAULTY ITEMS BEING RETURNED ARE DAMAGED OR USED IN ANY WAY. THE AMOUNT WHICH WE MIGHT REDUCE YOU REFUND BY WILL BE DEPENDENT ON THE DECREASE IN VALUE OF YOUR USE OF THE ITEM. YOU SHOULD NOTE THAT SHOULD YOUR USE  MEAN THAT YOUR ITEM(S) CANNOT BE RESOLD, THIS REDUCTION MAY BE 100%.

 

FOR FAULTY AND/OR INCORRECT/MISSING ITEMS

1. Please contact us within 48 hours via email at cs@justforyoushop.com upon receipt of order and await instructions; where necessary we might require photographic evidence of the faulty or damaged item as well as outer packaging. If items are missing we require images photographic evidence of the outer packaging. This is required when making a claim with the couriers.

Please note: You MUST contact us within 48 hours of receiving your order if there is a fault with the product. 

2. We can offer an exchange or refund as appropriate.

3. Once we authorise and instruct the return/exchange, we will send you a returns label; we will refund the cost of return for the value of standard delivery service.

4. Please ensure the items are returned within 14 days once we authorise and instruct the return.

5. If we do not receive the items within 14 days we will close the query and conclude that the order is satisfactory and no further actions is required.

6. Once we receive the item and check that it matches the batch code and is in the same condition it was dispatched (except to the extent reasonably necessary to examine them), we will process the refund.

7. Refund will be processed immediately, however allow 3-5 business days to clear with your bank.

8. We will refund the value of the original transaction; Return postage costs will be applied as a credit to your Just For You account or a check to the value sent

 

REFUNDS

1. For UNWANTED ITEMS we will refund the full amount upon receipt of the items; please note you are responsible for postage cost to return the parcel.

2. For FAULTY ITEMS we will refund you the full amount upon receipt of the items.

3. We will notify you of your refund via email within a reasonable time period.

4. We will refund any amount received from you using the same method you originally used to pay for the items.

5. Refunds for items purchased as gift can only be given to the credit/debit card of the person who placed the order. We aim to process the refund as soon as possible, and in any case, within 30 days of you cancelling the order.

 

CLAIMS/SIGNATURE DENIALS (PARCEL NOT RECEIVED/DENAIL OF SIGNATURE)

1. In order to file a claim with Royal Mail or DPD you have to contact us via email at cs:justforyoushop.com within 30 days from the day you receive the email with your order dispatch confirmation. To file a claim with DPD you must notify us via email within 10 days. Failure to do so will mean you will not qualify for a refund.

2. Failure to notify us within 30 days of receiving your dispatch confirmation will disqualify us from raising a claim with Royal Mail / ParcelForce, therefore we would not be able to provide further assistance. Hence, you will not qualify for a refund.

3. Claims submitted for signature denials require customers to return the claim form filled out to Royal Mail / ParcelForce confirming that they haven’t received a parcel from us.

4. If you fail to return the letter to Royal Mail / ParcelForce within 15 working days from the date you received it, we will not be able to provide any further assistance.

5. Failure to return the letter will result in Royal Mail / ParcelForce closing down the claim with the assumption you have received the parcel. Hence, you will NOT qualify for a refund from us.

6. Claims with DPD will require 28 working days from the date of submission in order for DPD to fully investigate the claim and advise us if the claims is accepted.

 

CANCELLATIONS

Cancel BEFORE we have dispatched your order

1. You may cancel your order (or any part of it) at any stage before the products are delivered to you or your up to 14 days afterwards.

2. Should you want to cancel your order (or any part of it) please email us immediately at cs@justforyoushop.com.

3. We will process the refund immediately; allow 3-5 business days for the amount to clear in your bank account.

 

Cancel AFTER we have dispatched your order

1. If you decide to cancel your order after we have dispatched the parcel, you will be responsible for returning the items to us.

2. Please return the products in accordance with the provisions set above in our returns and refunds section.

3. The products should be returned within 14 days, unused and in the original sale condition (except to the extent reasonably necessary to examine them) together with the original packaging.

4. We advise you to use a recorded delivery service

5. After you cancel and we receive the returned items, any sum debited by us to your credit/debit card will be refunded in full. Allow 3-5 business days for the refund to clear within your bank account.

 

CONTACT US

If you experience problems with ordering from our website or have any questions with regards to an order, please feel free to contact us 

Email: cs@justforyoushop.com

Post: Unit B2 Longford Trading Estate, Thomas Street, Stertford, Manchesher, M32 0JT.