SHIPPING & DELIVERY 

Throughout the order process you will receive email alerts to update you on your order status. Please check your spam folder if you have not received these.

To ensure you receive your parcel, we use a recorded delivery service provided by all couriers we work with.

A photographic proof of delivery will be taken upon delivery so please ensure someone is available at the address to collect the package. Delivery drivers are able to leave your parcel with a neighbor. If it is left in a safe space and gets lost, we will not be held liable. 

If non-delivery occurs then a calling card will be left; however we cannot guarantee as this is entirely at the individual driver's discretion. Generally, a delivery will be re-attempted, otherwise parcel will be available for collection.

It is important to note that our delivery is charged at cost or below. We have negotiated extremely low pricing with couriers based on the very large volumes of orders we ship.

PROCESSING TIME

Please allow us upto 48 hours to process your order.

During the Christmas season please be aware that we may experience some delays due to high volume of orders.

 

COURIERS USED 

ROYAL MAIL, DPD, PARCELFORCE & RELAY

* In order to ensure delivery and speed we reserve the right to assign the courier based on items ordered and the prohibition and / or restrictions associated in the domestic post.

 UK STANDARD DELIVERY

The UK Standard Delivery service of 3-5 business days applies to England, Scotland (excluding Highlands* and Islands) and Wales. If your order is being delivered to one of these locations and contains a fragrance or spray larger than 151ml in size, then the below delivery information is relevant to you.

Please note that, due to restrictions associated with the nature of our goods, some orders with delivery postcodes within the Northern Ireland, Isle of Man, Scottish Highlands* & Islands, Jersey and Guernsey are not eligible for Standard UK Delivery Service and carry a different delivery time and postage cost due to the need to use a different courier. For details regarding these destinations please see information under "Locations Excluded from Standard UK Delivery" below.

WE OFFER 2 TYPES OF DELIVERY SERVICES

*Exceptions apply – please check the exclusions section below

1. STANDARD DELIVERY 

Estimated Time

• 3-5 working days once dispatched (please allow 48 hrs processing time)

Cost

• FREE ON ORDERS OVER £50 (please see exceptions below)

• £3.95 ON ORDERS BELOW £50 (please see exceptions below)

2. NEXT DAY DELIVERY 

DESPITE IT BEING A NEXT DAY SERVICE, WE CANNOT BE HELD RESPONSIBLE OR OFFER ANY FORM OF COMPENSATION IF A DELIVERY DOES NOT TAKE PLACE DUE TO COURIER ERROR OR CIRCUMSTANCES BEYOND OUR CONTROL. 

ORDER BEFORE 12:00 PM MONDAY to THURSDAY - NO DELIVERIES TAKES PLACE ON WEEKENDS OR BANK HOLIDAYS.

Estimated Time

• Time of delivery cannot be guaranteed

• NEXT DAY SERVICE NOT AVAILABLE FOR SATURDAY DELIVERY – IF ORDER IS PLACED ON FRIDAY AFTER 12pm YOU WILL RECEIVE IT ON TUESDAY.

• Orders placed before 12:00 PM (UK Time) will be processed and dispatched the same working day.

• Orders placed after 12:00 PM (UK Time) will be processed the next working day (this excludes bank holidays).

• If an order is placed during the weekend, it will be processed on the next working day.

• Available only for selected UK locations as explained above.

COST 

• £7.99 ON ALL UK ORDERS

*EXCLUSIONS TO £3.95 OR FREE STANDARD UK DELIVERY CHARGE

Due to the nature of our goods whereby a fragrance is classified as a dangerous good, we are unable to dispatch your order via Royal Mail due to their terms and conditions and compliance with dangerous goods regulations; therefore, if your order contains a fragrance(s) or spray(s) larger than 151ml, more than 8 fragrances/sprays, more than 4 nail polishes and more than 2 aerosols, we would need to use the DPD or PARCELFORCE couriers to deliver your order. As such, these orders will carry a standard shipping charge of £6.99.

*LOCATIONS EXCLUDED FROM STANDARD UK DELIVERY* WHICH CARRY A CHARGE OF £6.99 SUBJECT TO ITEMS ORDERED

The Highlands

Scottish Off-Shore Islands

Isle of Wight

Jersey

Guernsey

Scilly Isles

Due to the nature of our goods whereby a fragrance is classified as a dangerous good, we are unable to dispatch your order via Royal Mail due to their terms and conditions and compliance with dangerous goods regulations; therefore, if your order contains a fragrance or spray larger than 151ml, more than 8 fragrances/sprays, more than 4 nail polishes and more than 2 aerosols, in order to deliver to the aforementioned locations we have to use a different courier - DPD and carries a charge of £6.99.

*excluded postcodes per zones

ZONE 2 - HIGHLANDS AND ISLANDS OF SCOTLAND

Zone Area Location - Postcode Districts Covered by Zone

AB Aberdeen - AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB45, AB52, AB53, AB54, AB55, AB56

FK Falkirk & Stirling - FK17, FK18, FK19, FK20, FK21

HS Outer Hebrides - HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

IV Inverness - IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42 IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV99, IV1, IV2, IV3, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25

KA Kilmarnock - KA27, KA28

KW Kirkwall - KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17

PA Paisley - PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76,PA77, PA78, PA80, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41

PH Perth - PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26

ZE Lerwick - ZE1, ZE2, ZE3

ZONE 3 - NORTHERN IRELAND (BT), ISLE OF MAN (IM) & ISLES OF SCILLY (TR) 

Zone Area Location - Postcode Districts Covered by Zone

BT Belfast - BT41,BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT58, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT80, BT81, BT82, BT92, BT93, BT94, BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT40

IM Isle of Man - IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99

TR Truro (Scilly Isles) - TR21, TR22, TR23, TR24, TR25

STANDARD DELIVERY CHARGE IS £6.99

NO FREE DELIVERY irrespective of order value.

NO NEXT DAY DELIVERY available.

Estimated time: please allow up to 7 working days after dispatch. 

 

COURIER DELIVERY INFORMATION 

Orders dispatched via Royal Mail Courier Tracked System.

1. Once dispatched, it will take up to 2-3 working days to be delivered.

2. The courier will take photographic proof of delivery, also known as a "POD", to document that the package has been delivered to the intended recipient.

3. The courier may leave the parcel in a safe space or with a neighbour if you fail to be present at the time of delivery. Please track your order to ensure you are available to collect your order.

4. In a circumstance where the address is incorrect, or the driver has attempted to deliver your parcel a second time, the parcel may be returned back to us. We can only issue a refund for the returned parcel (the cost of delivery will be minused from the refund). We will not arrange for another shipment.  

5. If you contact Royal Mail directly to arrange a re-delivery , we will no longer be liable for any lost items.

*ROYAL MAIL DOES NOT GUARATEE NEXT WORKING DAY SERVICE TO ARRIVE THE NEXT WORKING DAY.

All deliveries time scales cannot be accurately specified as these are approximate and subject to availability.

Just For You will not be held liable for delivery delays caused by third parties.

As per Royal Mail's Terms and Conditions , if you’re not at home*, where possible, Royal Mail will deliver your item to your neighbour, instead of taking it back to the local Royal Mail Customer Service Point (CSP).

Royal Mail classes a neighbour as someone who lives near to the address on the item - They may be a next-door neighbour or someone else who lives nearby.

Royal Mail post people use their own judgement about which neighbour to approach or whether to approach a neighbour at all. They’ll use their familiarity with their walk, previous experience, and signs of occupation such as a car in the drive, or an open window.

* Businesses (i.e. commercial premises, shops, office blocks, industrial units) are not part of Delivery to Neighbour. Delivery to Neighbour applies to residential customers only.

If the estimated delivery day has passed and you have not received your order please contact Customer Service Team at cs@justforyoushop.com.

 

MISSING ORDER

ORDERS DISPATCHED VIA ROYAL MAIL COURIER

According to Royal Mail, orders not received will be classified as missing only after 10 working days have passed. Only after 10 working days from the time of delivery are passed, we are able to submit the claim for a missing parcel. 

*We are unable to submit a claim on your behalf anytime before these 10 working days have passed as Royal Mail will not accept it into their system.

Depending on their investigation, you might receive a form from Royal Mail that would need to be completed and returned to them within the specified deadline on the form. Please ensure the form is completed and returned to Royal Mail, as they would not be able to proceed further unless they receive the completed form.

Once the claim is submitted it might take up to 30 business days for a resolution to be passed by Royal Mail upon their investigation.

Subject to the investigation being completed and only after the period of time mentioned above, you would be able to receive a refund. 

Track your item dispatched via Royal Mail below https://www.royalmail.com/track-your-item 

 

ORDERS DISPATCHED VIA DPD COURIER

1. All deliveries require a signature.

*if you are not available to sign for the parcel please indicate when placing the order if you wish to have it left with a neighbour.

2. If sent to a business address, please ensure someone is available to sign for your parcel.

3. Please ensure you provide a valid mobile number and email address for tracking information.

4. If you are unavailable you will be left a calling card informing you there was an attempted delivery as well as a text message. If you need to rearrange delivery please contact us at cs@justforyoushop.com.

5. DPD will only make 2 attempts for your home delivery

Track your item dispatched via DPD Courier below

https://www.dpd.co.uk/service/

 

CLICK AND COLLECT SERVICE

Unfortunately at the moment we do not offer a click and collect service 

 

*NOTES FOR DELIVERY

Please note that we are unable to instruct our couriers of any delivery notes such as safe places the delivery could be dropped off to.

Our agreement with our couriers is based solely on the parcels being delivered directly to your door.

It is the responsibility of the customer to ensure that someone is present at the delivery address to accept the delivery during the scheduled delivery time.

Should you need to advise the courier company to make any changes to the drop off location such as "leave in safe place", "leave on porch", "leave in garage", "throw over gate" etc. resulting in a missing parcel, please note we are not liable for the missing order and any resulting compensation.

We will not be held liable for any delays, rescheduling, or failure to collect your order if you were not available to receive the delivery at the time it was attempted. 

 

DELIVERY CONFIRMATION

Once a delivery has been made, a delivery confirmation (such as tracking or signed receipt) will be provided to the customer. It is the customer's responsibility to monitor the tracking and ensure availability for the delivery.

We will not be held liable if you were not available to receive the delivery at the time it was attempted.